Delivery Information

Calculations

We recommend ordering an extra 10% on top of what you think you'll need, to allow for cuts and wastage.
Please calculate your quantities correctly as refunds cannot be given for leftover tiles.
If you require assistance with this, please get in touch with one of our friendly tile experts for guidance.


Delivery Information

Once your order is placed online, our team will contact you to arrange a suitable delivery date and time.
Designer Tile Company offers home delivery to customers in metropolitan Melbourne, and selected areas of the Mornington Peninsula.
Customers who select the delivery option at the checkout will be contacted shortly after (same or next business day) to arrange a suitable time and date for the delivery.
Please note your delivery will be curbside and contact-free.
Delivery charges are as follows:

Delivery Fees

Your delivery fees will be calculated automatically at the checkout, unless your order is larger than 3 pallets, then we will contact you to advise the delivery fees for your order.
If the courier is unable to deliver your order due to absent receiver, additional delivery fees may apply. Please ensure the tiles are kept safe from the weather post-delivery.
Unfortunately, we do not offer delivery outside of the Melbourne Metro/Mornington Peninsula areas. Customers outside of the delivery zones above will be asked to select the "Click and Collect" option at the checkout (see below).


Click & Collect Information

If you have ordered tiles online, you can collect your order/arrange courier collection from one of our Click & Collection locations below:

Location 1 – Showroom: 1664-1666 Centre Road, Springvale, VIC 3171 | Click & Collect Hours: Mon – Fri, 6:30am – 3:30pm

Location 2 – Warehouse: Unit 2/1 Kitchen Road, Dandenong South, VIC 3175 | Click & Collect Hours: Mon – Fri, 8am – 4pm 

After you’ve placed your Click & Collect order online, a friendly team member will contact you during business hours to advise when your order will be ready for collection, and to confirm which location you’ll be collecting from. Please allow 1-2 business days for the preparation of your order.

Our Click & Collect service is contact-free with all of our staff following strict COVID-Safe guidelines.

Note: orders containing only Trade Products must be collected from our Springvale showroom. Tiles and mosaics can be collected from either location. 


In-Store Orders

Our showroom open from 28 October 2020 per Victorian Government Advice. We made it, Melbourne!

Come and visit our friendly team in-store to discuss your project.

Our knowledgeable team can also assist you with colour consulting, selecting grouts and adhesives, DIY advice, and more. 

Alternatively, you can give us a call on 03 9558 4933 or email us at sales.cc@designertile.com.au to submit an enquiry, request samples or place an order.

Our showroom hours are:

Mon - Fri: 6:30am - 4:00pm

Sat: 9:00am - 2:00pm


Tile Samples

Please visit us in-store, or contact us via phone or email to speak with a friendly team member about tile samples. Please note samples cannot be ordered online at this time. 

We offer full-sized tile samples so you can see the entire design and variation of the tile. Samples are charged at the m2 price for one piece.

There is a limit of 3 full-sized tile samples per customer. Please note a $15 delivery fee is applicable for sample orders. Areas outside Melbourne Metro/Mornington may incur higher delivery fees.

Customers who place a full order valued at over $300, and return the samples on pickup or delivery of their full order, are eligible for a refund of their sample costs (including sample delivery).
Please note there is a limit of one sample order refund per customer. 

    • Contact Number

      (03) 9558 4933

    • Email

      sales.cc@designertile.com.au

    • Showroom Address

      1664-1666 Centre Road,
      Springvale VIC 3171

    • Opening Hours

      Mon–Fri: 6:30am–4:00pm
      Sat: 9:00am–2:00pm