Delivery Information

Calculations

We recommend ordering an extra 10% on top of what you think you'll need, to allow for cuts and wastage.
Please calculate your quantities correctly as refunds cannot be given for leftover tiles.
If you require assistance with this, please get in touch with one of our friendly tile experts for guidance.


Delivery Information

Customers who select the delivery option at the checkout will be contacted shortly after (same or next business day) to arrange a suitable time and date for the delivery.
Designer Tile Company offers delivery to customers in metropolitan Melbourne and selected areas of the Mornington Peninsula.
Delivery is charged at a flat rate of $120 per pallet. The minimum fee for delivery is $120.
Your delivery fees will be calculated automatically at the checkout depending on the number of pallets in your order.*
*Note: Orders containing Trade Products and some Mosaics will not calculate a delivery fee at the checkout. In this circumstance, please contact us before placing your order so we can provide a delivery quote.
Most deliveries are completed within 1 week of the order being placed, however things like stock availability may impact the time frame of your delivery. For more information, please contact us by phone or email before placing your order online.
Please note your delivery will be curbside and contact-free.
If the courier is unable to deliver your order due to absent receiver, additional delivery fees may apply.
Please ensure the tiles are kept safe from the weather post-delivery.
Unfortunately, we do not offer delivery outside of the Melbourne Metro/Mornington Peninsula areas.
If you're located outside of these areas, please call the Showroom on 03 9558 4933 to speak to one of our sales consultants.


Click & Collect Information

If you have ordered tiles online, you can collect your order from one of our Click & Collection locations below:

Location 1 – Showroom: 1664-1666 Centre Road, Springvale, VIC 3171 | Click&Collect Hours: Weekdays 6:30am–5pm / Sat 9am–3pm

Location 2 – Warehouse: Unit 2/1 Kitchen Road, Dandenong South, VIC 3175 | Click&Collect Hours: Weekdays 8:30am–4pm 

After you’ve placed your Click & Collect order online, a friendly team member will contact you during business hours to advise when your order will be ready for collection, and to confirm which location you’ll be collecting from. Please allow 1-2 business days for the preparation of your order.

For all Click & Collect online orders, a photo ID/driver's license request will be made on arrival at the pickup location to verify the individual picking up the order. If applicable, you may also be asked to present the credit card used to pay for the order. Unfortuantely, we cannot accept transport companies to collect on your behalf.

Our Click & Collect service is contact-free with all of our staff following strict COVID-Safe guidelines.

Note: orders containing only Trade Products must be collected from our Springvale Showroom. Tiles and mosaics can be collected from either location. 


In-Store Orders

Come and visit our friendly team in-store to discuss your project! Our Showroom is located at 1664-1666 Centre Road, Springvale VIC 3171.
Our knowledgeable team can also assist you with colour consulting, selecting grouts and adhesives, DIY advice, and more.
Alternatively, you can give us a call on 03 9558 4933 or email us at sales.cc@designertile.com.au to submit an enquiry, request samples or place an order.
Our Showroom hours are:
Weekdays 6:30am - 5:00pm
Saturdays 9:00am - 3:00pm


Tile Samples

Please visit us in-store, or contact us via phone or email to speak with a friendly team member about tile samples. Please note samples cannot be ordered online at this time. 

We offer full-sized tile samples so you can see the entire design and variation of the tile. Samples are charged at the m2 price for one piece.

There is a limit of 3 full-sized tile samples per customer. Please note a $15 delivery fee is applicable for sample orders. Areas outside Melbourne Metro/Mornington may incur higher delivery fees.

Customers who place a full order valued at over $300, and return the samples on pickup or delivery of their full order, are eligible for a refund of their sample costs (including sample delivery).
Please note there is a limit of one sample order refund per customer. 

    • Contact Number

      (03) 9558 4933

    • Email

      sales.cc@designertile.com.au

    • Showroom Address

      1664-1666 Centre Road,
      Springvale VIC 3171

    • Opening Hours

      Mon–Fri: 6:30am–5:00pm
      Sat: 9:00am–3:00pm