Delivery Information

Calculations

We recommend ordering an extra 10% on top of what you think you'll need, to allow for cuts and wastage.
Please calculate your quantities correctly as refunds cannot be given for leftover tiles.
If you require assistance with this, please get in touch with one of our friendly tile experts for guidance.


Delivery Information

Once your order is placed online, our team will contact you to arrange a suitable delivery date and time.
Designer Tile Company offers home delivery to customers in metropolitan Melbourne, and selected areas of the Mornington Peninsula.
Customers who select the delivery option at the checkout will be contacted shortly after (same or next business day) to arrange a suitable time and date for the delivery.
Please note your delivery will be curbside and contact-free.
Delivery charges are as follows:

Delivery Fees

Your delivery fees will be calculated automatically at the checkout, unless your order is larger than 3 pallets, then we will contact you to advise the delivery fees for your order.
Unfortunately, we do not offer delivery outside of metropolitan Melbourne and selected areas of the Mornington Peninsula. Customers outside of the delivery zones above will be asked to select the "Click and Collect" option at the checkout (see below)
If the courier is unable to deliver your order due to absent receiver, additional delivery fees may apply. Please ensure the tiles are kept safe from the weather post-delivery.


Click & Collect Information

If you have ordered tiles online, you can collect them directly from our Dandenong South warehouse (note this is at a different location to our Springvale showroom).
You’ll receive an email or phone call from us to notify you when your order is ready for collection. Please allow 1-2 business days for the preparation of your order.

Your Click & Collect experience will be contact-free with our staff following strict Covid-Safe guidelines.

Warehouse Location: Unit 2/1 Kitchen Road, Dandenong South, VIC 3175
Warehouse Hours: Mon – Fri: 9:00am – 3:00pm (Warehouse closed weekends & public holidays).

Please note: orders containing only Trade Products can be collected from the Tiler's Warehouse located within our Showroom at 1664-1666 Centre Road, Springvale.


Phone & Email Orders

Give our friendly team a call on 03 9558 4933 to place an order or discuss your project! Our knowledgeable team can also assist you with colour consulting, selecting grouts and adhesives, DIY advice, and more. 

You can also email us at sales.cc@designertile.com.au to submit an order or enquiry.

Our customer service hours during Stage 4 are Monday to Friday, 6:30am to 3:30pm.
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Other Information

Please contact us directly to discuss tile samples.
Please allow 6-12 weeks lead time for indent or special orders.



    • Contact Number

      (03) 9558 4933

    • Email

      sales.cc@designertile.com.au

    • Showroom Address

      1664-1666 Centre Road, Springvale VIC 3171

    • Opening Hours

      Mon – Fri: 6.30am – 3.30pm